Privacy Policy

Last updated: October 17, 2025

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use our website and counselling services. It also explains your privacy rights and how the law protects you.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Company (referred to as “the Company,” “we,” “us,” or “our”) refers to Lana Doan Counselling, Ontario, Canada.

Website refers to https://lanadoan.com.

Service refers to the Website and counselling-related services offered by Lana Doan Counselling.

Country refers to: Ontario, Canada.

Personal Data means any information that relates to an identified or identifiable individual.

Usage Data refers to data collected automatically, generated by the use of the Website (for example, pages visited, or duration of visit).

You means the individual accessing or using the Service, or any legal entity on behalf of which such individual is accessing or using the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

Email address
First and last name
Phone number
Information provided through contact forms or Jane.app bookings
Any details you voluntarily share through communication or intake forms

Usage Data

Usage Data is collected automatically when using the Website. This may include your device’s IP address, browser type, browser version, the pages of our Website you visit, time and date of your visit, and time spent on those pages.

Tracking Technologies and Cookies

We use cookies and similar tracking technologies to track activity on our Website and store certain information. Cookies help improve the user experience and analyze website performance.

You can set your browser to refuse all cookies or to indicate when a cookie is being sent. If you do not accept cookies, some parts of the site may not function properly.

Use of Your Personal Data

We may use your Personal Data for the following purposes:

To provide and maintain our Service
To respond to inquiries or requests sent via email or contact form
To manage bookings and communications through Jane.app
To analyze website traffic and improve performance through Google Analytics and Google Search Console
To comply with legal and professional obligations
To maintain internal records

We do not sell, rent, or trade your personal information to third parties.

Third-Party Services

We use the following trusted third-party services to support our practice and website:

Google Analytics – to track and analyze website traffic and improve user experience.
Google Search Console – to monitor site performance and visibility in search engines.
Jane.app – to manage appointment bookings, client intake forms, and secure communication.

These services may collect information such as IP addresses, device details, and browsing activity, in accordance with their own privacy policies.

You can learn more about how these services handle data by visiting:

Retention of Your Personal Data

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, or reporting requirements.

Security of Your Personal Data

We take appropriate technical and organizational measures to protect your personal information. However, please note that no method of online transmission or storage is 100% secure.

Links to Other Websites

Our Website may contain links to external sites not operated by us. We are not responsible for the content or privacy practices of those sites.

Children’s Privacy

Our Service is intended for adults and does not knowingly collect personal data from anyone under the age of 13.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with the new effective date.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: lana@lanadoan.com
By visiting: https://lanadoan.com